Mush n Go FAQ: your questions about our adaptogenic mushrooms and plants
Frequently asked questions
By the Mush n Go team · Updated on 21 September 2026
Doses, when to take them, production, subscription, delivery, refunds, loyalty, precautions: here are the 55 questions we are asked most often, each one linking to the page that goes further. If yours is not there, the team answers from Monday to Friday, 10 am to 6 pm, at contact@mushngo.com.
Theme 1
Adaptogenic mushrooms and plants.
What is a functional mushroom?
It is a mushroom eaten for its active compounds, not for its taste. It is also called a medicinal mushroom: Lion's Mane, Reishi or Chaga have been used for centuries in traditional Chinese medicine and studied in connection with their beta-glucans and triterpenes. The word “adaptogenic” applies more to plants such as ashwagandha or rhodiola: hence the name adaptogenic mushrooms and plants. See our guide to functional mushrooms and our article on managing stress.
Are adaptogenic mushrooms and plants hallucinogenic or psychotropic?
No, no psychotropic effect at all. Our formulas contain no psilocybin. Three families should be told apart: culinary mushrooms (button mushroom, cep), medicinal mushrooms (Chaga, Cordyceps, Lion's Mane, Reishi) and hallucinogenic mushrooms. Mush n Go works only with the second, presented on our mushrooms.
What are adaptogenic mushrooms and plants studied for?
Each species has its field. Lion's Mane is studied in connection with memory and concentration, Cordyceps in connection with energy and endurance, Reishi in connection with relaxation and sleep, Chaga and Oyster mushroom in connection with antioxidant properties and natural defences. They are food supplements: they complete a good lifestyle, they do not replace it.
How long does it take to feel an effect?
Allow a few days to a few weeks, depending on your body. Some people notice a difference from the first doses, others after two or three weeks. That is why our courses last 30 days and why you have 60 days to test. The same goes for sets such as the Entrepreneur Pack.
Where do your mushrooms come from?
From their native regions: forests and mountains of Asia and the Americas, where these species have grown for millennia. We buy them as extracts from specialist suppliers who grow and extract them on site, under sustainable farming, with batch-level traceability. The recipes are then developed and produced in Toulouse, France, by a French contract manufacturer. Details on our mushroom page.
Which mushrooms do you use, and where does each one come from?
Five mushrooms. Lion's Mane (Hericium erinaceus), the brain mushroom, grows on hardwood trunks. Chaga (Inonotus obliquus), the “diamond of the forest”, develops on birches in Siberia and North Asia. Reishi (Ganoderma lucidum), the “mushroom of immortality”, has been revered in traditional Chinese medicine for more than 2,000 years. Cordyceps, “brown gold”, comes from the Himalayas, from China, Tibet and Nepal. Oyster mushroom (Pleurotus ostreatus) grows on dead wood.
And the other mushrooms, such as Maitake or Turkey Tail?
They are not part of our current formulas. Maitake (Grifola frondosa) grows at the foot of oaks in north-east Japan, Turkey Tail (Trametes versicolor) on stumps in temperate regions, Agaricus blazei in the Atlantic forest of Brazil. Our guide to functional mushrooms presents them too.
Are there studies on adaptogenic mushrooms and plants?
Yes, and there are many. On Lion's Mane, a clinical trial observed an improvement in cognition in adults with mild cognitive impairment (PubMed 18844328), and animal work looked at its erinacines (29951133). On Reishi, studies on neurons, anxiety and sleep (28761429, 28008811); on Cordyceps, a trial on exertion in older subjects (20804368) and general reviews (9884180); on Chaga (25746615) and the oyster mushroom (36009288), work on antioxidants and cholesterol. Much of it comes from the laboratory or from animals: promising, but still to be confirmed in humans. References on scientific studies.
Are adaptogenic mushrooms and plants legal?
Yes, as long as they are sold under food supplement regulations. Our formulas are declared as such to the French DGCCRF, and the certificate can be viewed in the section quality and production. That is not the case for every product sold online: always buy from reliable, transparent suppliers.
Are Mush n Go products allowed abroad?
Yes, in the countries where we sell them. Our products there comply with local food supplement regulations. To find out whether we deliver to you, see the delivery conditions.
Theme 2
Our products and how to use them.
Two ways to enjoy them: in a cup with Brainstoorm, or as a capsule course. The doses and the recommended moments, product by product.
| Product | Recommended dose | Moment |
|---|---|---|
| Sleep+ | 1 to 2 capsules a day | 30 min to 1 h before bedtime |
| Focus | 1 to 2 capsules a day | 1 in the morning before breakfast, 1 before lunch, or 2 in the morning |
| Energy | 1 to 2 capsules a day | 1 in the morning before breakfast, 1 before lunch, or 2 in the morning |
| Anti-Stress | 1 to 2 capsules a day | In the morning before breakfast; for 2 capsules, 1 in the morning and 1 before dinner |
| Immunity | 1 to 2 capsules a day | 1 in the morning before breakfast, 1 before lunch, or 2 in the morning |
| Muscle Recovery | 1 to 3 capsules a day | 1 before each meal, or 3 in the morning |
| Brainstoorm | 1 serving per cup | In the morning or in the early afternoon, hot or cold |
When and how should the capsules be taken?
With a large glass of water, at the moment shown in the table above. Sleep+: 1 to 2 capsules 30 min to 1 h before bedtime. Focus, Energy and Immunity: 1 to 2 capsules a day, before breakfast and before lunch; avoid Focus and Energy after 4 pm to protect your sleep. Anti-Stress: 1 to 2 capsules in the morning. Muscle Recovery: 1 to 3 capsules, before each meal.
What is each formula for?
Focus goes with concentration and memory: Lion's Mane, Saffron, Bacopa monnieri, Ginkgo biloba, Maritime pine. Energy supports energy and endurance, caffeine-free: Cordyceps, Maca, Ginger, Vitamin C. Anti-Stress helps with managing stress: Ashwagandha, Reishi, Holy basil, Vitamin B6, Schisandra. Sleep+ supports falling asleep: Reishi, Valerian, Magnesium bisglycinate, Melatonin. Muscle Recovery goes with muscle comfort: Cordyceps, Chaga, Turmeric, Boswellia. Immunity supports natural defences: Chaga, Reishi, Oyster mushroom. The whole range on our products.
How long does a course last, and should there be a break between two courses?
One box is a 30-day course, on the basis of one capsule a day. No break is required: you can follow one course with another as long as you respect the recommended dose, or take a few weeks off. So you never run out: bundles or the monthly subscription.
How do you prepare Brainstoorm, and how much caffeine does it contain?
One serving per cup, in water or milk, hot or cold: 6 g for Brainstoorm Coffee, 8 g for Brainstoorm Chocolate hazelnut. Each cup contains only 20 mg of caffeine, NewCaff® microencapsulated, far less than a classic coffee. The coffee version brings 6,040 mg of actives per cup (1,000 mg of Lion's Mane, Cordyceps and Chaga, 3,000 mg of Maca), the chocolate hazelnut version 6,225 mg. Range: mushroom coffees.
Does Brainstoorm taste of mushroom?
No, not at all. Brainstoorm Coffee tastes like a good coffee, the Chocolate hazelnut version like a rich hot chocolate: the extracts blend into the recipe. The capsules, for their part, are swallowed with water, with no taste either. You have 60 days to change your mind.
Why capsules, and why this precise dosage?
Because it is the simplest and best-dosed form. Nothing to weigh or mix: the combination is ready, encapsulated by a French contract manufacturer. Our capsules are filled to their maximum capacity, in a size designed to stay easy to swallow and digest. Detailed composition on our active ingredients and range on our products.
Can I take several courses at the same time?
Yes, our formulas are designed to work together: Focus by day and Sleep+ in the evening, for instance. Just respect the recommended dose of each product. Our bundles are made for that: the Limitless Pack brings together Focus, Energy, Sleep+ and Anti-Stress, the Relaxation Pack pairs Anti-Stress and Sleep+.
Can I take your products with other food supplements?
Generally yes, with two precautions. Check that you are not stacking the same ingredient twice, and ask a healthcare professional to rule out any interaction, especially if you are on treatment. The full ingredient list of each formula is on our active ingredients.
Are Focus capsules suitable for hyperactive people or people with ADD/ADHD?
Focus is a food supplement: it does not treat ADHD and never replaces medical follow-up or a prescribed treatment. Its formula is built around Lion's Mane, studied in connection with NGF (nerve growth factor), neurons, memory and concentration. Talk to your doctor about it.
How should the Entrepreneur Pack be taken, and can it be taken every day?
Yes, every day during the course: 1 to 2 capsules of Focus and 1 to 2 capsules of Energy, with water, one of each before breakfast and before lunch, or all four in the morning. Avoid taking them after 4 pm. No dependence is known at the recommended doses. The Entrepreneur Pack and the other sets: bundles.
What is in the Entrepreneur Pack, and how does it support concentration?
It pairs two capsule courses: Focus, built around Lion's Mane with Saffron, Bacopa monnieri, Ginkgo biloba and Maritime pine, for mental clarity; and Energy, built around Cordyceps with Maca, Ginger and Vitamin C, for the energy of the day.
Does the Entrepreneur Pack replace coffee or other stimulants?
It can help you do without them. Focus and Energy are caffeine-free: they go with energy and concentration without the spikes and dips of stimulants. If you are attached to your morning cup, switch to Brainstoorm, only 20 mg of caffeine, or to the BrainPower Pack, which brings both together.
Which product should I choose for my need?
Start from your main need: Focus for concentration, Energy for endurance, Anti-Stress for stress, Sleep+ for your nights, Immunity for your defences, Muscle Recovery after exercise, Brainstoorm to replace coffee. If you are torn: your need or the Discovery Pack.
Theme 3
Quality and production.
Why choose Mush n Go, and what sets you apart?
Our synergistic formulas and our dosages. Many mushrooms sold online are weakly dosed: we combine medicinal mushrooms, adaptogenic plants, vitamins and minerals chosen to work together, from concentrated extracts. Brainstoorm brings 6,040 mg of actives per cup, about three times more than most competing mushroom coffees. Our approach: our story.
Where are your products made?
Our recipes are developed and produced in Toulouse, France, by a French contract manufacturer, from extracts selected with specialist suppliers in the growing regions. Every batch is documented and analysed. Details on our active ingredients.
Are your capsules natural, vegan, GMO-free and gluten-free?
Yes: ingredients of natural origin, vegan, GMO-free and gluten-free, with a plant-based shell. To find out whether a product carries an organic label, see its product page. Details on our active ingredients.
Are your products analysed and lab-tested?
Yes, every batch. Our products are developed and tested with independent French laboratories, which check purity, active content and the absence of contaminants. The reports can be viewed online (next question) and the scientific references on scientific studies.
Where can I find the analysis reports and the DGCCRF certificate?
Online, freely available: the analyses of our mushrooms and the DGCCRF certificate. Missing a document? contact@mushngo.com.
What is the difference between mushroom powder and extract?
The extract is far more concentrated, and that is what we use. It takes 360 g of dried mushrooms to obtain 30 g of extract, a ratio of 12:1. A simple powder contains the same compounds in a form less available to the body. Details on our mushrooms.
Do your products contain mycelium?
No. We use the body of the mushroom, called the fruiting body, and not the mycelium, whose content of certain key compounds is often lower. To go further: fruiting body or mycelium.
How are your mushrooms processed?
Dried, treated to reduce their microbial load, granulated and ground into powder before extraction. Metal detection rules out any risk linked to unwanted elements brought in during growing. The ingredients of each formula are on our active ingredients.
Are there additives in your capsules?
Very few. The shell is made of hypromellose (HPMC), a cellulose of plant origin: technically an additive, and it is what makes our capsules vegan. The rest is the mushrooms, the plants, organic MCT coconut oil and, depending on the formula, vitamins, minerals or acacia fibre. Exact composition on each product page.
Do your products contain allergens?
Our products are gluten-free and GMO-free. If you have a particular allergy, check the ingredient list before eating: it is on the packaging and on each product page.
How long do the capsules keep, and how should they be stored?
Up to 18 months, dry, away from light and heat, with the box tightly closed. The date to respect is shown on the label, under the box. So you never run out: bundles.
Theme 4
Ordering, subscription, delivery and returns.
Your order is dispatched within 24 to 48 h. Times and costs vary with the delivery country.
| Destination | Time after dispatch | Price |
|---|---|---|
| Mainland France, Chronopost 2Shop pickup point | 24-48 working hours | €3.90, free from €59 of purchases |
| Mainland France, home delivery without signature | 24-48 working hours | €5.90, free from €69 of purchases |
| Belgium, Germany, Luxembourg, Netherlands, home delivery with signature | 3 to 5 working days | €6.90, free from €89 of purchases |
| Guadeloupe, Martinique, Réunion, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre and Miquelon | 5 to 7 days | 9,90 € |
| New Caledonia, French Polynesia, Wallis and Futuna, French Southern Territories | 7 to 9 days | 15,90 € |
Do I have to subscribe in order to buy?
No, the subscription is optional. As a one-off purchase, the course starts at €42.71. The monthly subscription saves 30 % on the courses, the bundles and Brainstoorm: the course comes to €29.90, and Brainstoorm to €24.90 the first month, then €29.90. Otherwise: bundles and loyalty programme.
How do I change, pause or cancel my subscription?
From your customer account, under Subscriptions: you can change the next delivery date, edit the products, pause or cancel. Direct link: Cancel my subscription. You can also write to contact@mushngo.com, Monday to Friday from 10 am to 6 pm. Full conditions in our terms and conditions of sale.
Which payment methods do you accept?
Bank card, Apple Pay and Shop Pay, among others: the full list appears at the payment step, which is fully secure. No bank details are kept by Mush n Go. Details in our terms and conditions of sale.
Can I change or cancel my order?
Yes, as long as it has not been dispatched, and our orders leave within 24 to 48 h. Write to us quickly at contact@mushngo.com or on WhatsApp at +33 7 56 91 31 89 with your order number. If it has already left, you still have the 60-day guarantee.
How does delivery work, and when is it free?
Your order leaves within 24 to 48 h and arrives in 24 to 48 working hours in mainland France. Chronopost 2Shop pickup point: €3.90, free from €59 of purchases; home delivery without signature: €5.90, free from €69. Elsewhere in Europe, delivery is free from €69 to €89 depending on the destination. An email with the tracking link goes out as soon as it is dispatched. To reach the threshold: bundles.
Where do you deliver, and do you ship internationally?
Across Europe, to many countries around the world and to the French overseas territories: see the times and prices in the table above. Outside the European Union, they are shown at the time of ordering. A destination missing? Write to us at contact@mushngo.com. See also bundles.
How does the 60-day money-back guarantee work?
You have 60 days after delivery to test, and you are refunded if it does not suit you. If the taste or the effects are not there, a simple email to contact@mushngo.com is enough. So you can try with peace of mind, for example with the Discovery Pack.
What is your returns and refund policy?
Return and full refund within 60 days. Write to contact@mushngo.com: we give you the procedure and the return address, then the refund goes back to your original payment method. The legal 14-day right of withdrawal also applies. Details: refund policy.
I have a problem with my order, who can help me?
Our team, from Monday to Friday, 10 am to 6 pm. Write to contact@mushngo.com or on WhatsApp at +33 7 56 91 31 89, giving your order number: we find a solution quickly.
Can your products be given as a gift?
Of course. Brainstoorm, the bundles and the courses make very good gifts, with the 60-day money-back guarantee on top. Our selection is in gift ideas.
Theme 5
Loyalty and referrals.
How does the MushClub loyalty programme work?
In three steps: you create your account, you collect points with every purchase and by completing missions, then you exchange them for vouchers and benefits. All the rules on the page loyalty programme.
How do I earn points?
1 point per euro spent, plus missions: 5 points for creating your account, 5 points for your date of birth, 10 points for your phone number, 5 points for the newsletter, 20 points for Instagram and 20 points for TikTok. Details on the loyalty programme.
What can I get with my points?
Vouchers: €5 for 50 points, €10 for 100 points, €22 for 200 points and €55 for 500 points. You spend them across the whole shop, starting with our products.
What are the tiers of the programme?
Three tiers, depending on the amount spent. Bronze (€100): 10 points, a €5 birthday voucher and a €10 voucher. Silver (€200): points × 1.5, a €10 birthday voucher, access to previews and a €25 voucher. Gold (€300): points × 2, a €15 birthday voucher, free delivery and a €50 voucher. See the loyalty programme.
How do I refer someone close to me?
By sharing your referral link: you and the person you refer are both rewarded. How it works and the current rewards are detailed on the page referral scheme.
Theme 6
Safety and precautions.
Are there any side effects?
At the recommended doses, our formulas are generally well tolerated. As with any food supplement, individual sensitivity remains possible, for example mild digestive discomfort: in that case reduce the dose, or stop and ask for advice. Precautions by ingredient: ashwagandha, melatonin.
What are the contraindications?
Our products are not recommended for pregnant or breastfeeding women or for children. If you are on treatment, have a chronic condition or have surgery planned, ask your doctor before taking Mush n Go. Some ingredients have their own precautions: see our active ingredients.
Can I take your products alongside a course of medication?
Ask your doctor or pharmacist before you start. Several of our ingredients, such as ashwagandha, Ginkgo biloba or melatonin, can interact with certain treatments. Show them the full list of ingredients, available on our active ingredients and on every pack.
Can I take your products while pregnant, breastfeeding or under 18?
No, we advise against it. Our formulas bring a concentrated source of nutrients and of plant and mushroom extracts, which is not trivial during pregnancy, breastfeeding or growth. For a teenager, ask a doctor. Precautions on our active ingredients.
Is there any risk of dependence?
No. Our formulas contain no substance known to create dependence. They are designed for 30-day courses, repeatable while respecting the recommended doses, and Brainstoorm contains only 20 mg of caffeine per cup.
Can I drink Brainstoorm if I am sensitive to caffeine?
Yes, with care: one cup contains 20 mg of caffeine, far less than a classic coffee, in NewCaff® microencapsulated form. If you are very sensitive, start with half a serving, or go for our Energy capsules instead, caffeine-free. If you are pregnant or have a heart condition, ask your doctor.
Need help
Cannot find your answer?
Write to us: the Mush n Go team answers all your questions.
Write to us
A question about a product, a dose, an order or a return? Write to contact@mushngo.com or find us on Instagram @mushngo_, from Monday to Friday, 10 am to 6 pm.
contact@mushngo.com →Discovery Pack
Torn between several courses? The Discovery Pack lets you test our formulas and find your routine, with a 60-day money-back guarantee.
Discover the bundle →To go further
Keep exploring.
Our mushrooms, our ingredients, the studies, the story of the brand: everything else is on these pages.














