Article 1 : Definitions

In these conditions, the following terms have the meaning given to them below:

• “Seller”, “we”, “Mush n Go”: the company MNG SUPPLEMENTS, identified in article 2.
• “Customer”, “you”: any natural person of full age, acting for purposes which do not fall within the scope of their commercial, industrial, craft, professional or agricultural activity (a consumer), who places an order on the Website. Business buyers are covered by article 3.4.
• “User”: any person who browses the Website, whether or not they place an order.
• “Website”: the website accessible at mushngo.com, in all its language versions.
• “Products”: the food supplements, instant drinks (Brainstoorm range), capsules (Mush Caps range), bundles, accessories and gift cards offered for sale on the Website.
• “Order”: any purchase of Products placed on the Website, as a one-off purchase or by Subscription.
• “Subscription”: the recurring purchase plan described in Part IV.
• “Customer account”: the Customer's personal area on the Website.
• “Working days”: Monday to Friday, excluding public holidays in mainland France.

Article 2 : Identification of the seller

MNG SUPPLEMENTS, a simplified joint-stock company with share capital of €10,000, whose registered office is at 99 boulevard de la Reine, 78000 Versailles, France, registered with the Versailles trade register under number 994 172 898, EU VAT number FR51 994 172 898.

• E-mail: contact@mushngo.com
• Telephone / WhatsApp: +33 7 56 91 31 89
• Customer service: Monday to Friday, 10 a.m. to 6 p.m., excluding public holidays

Returns address: MNG SUPPLEMENTS, 8B avenue de Bretagne, 59000 Lille, France.

Article 3 : Scope and enforceability

3.1. These general conditions of sale and of use (the “Conditions”) apply to any Order placed on the Website, as well as to any use of the Website. They govern exclusively the relations between the Seller and the Customer.

3.2. Before confirming their Order, the Customer must accept the Conditions by ticking the box provided for that purpose. This acceptance amounts to full and unreserved agreement to the Conditions in force on the day of the Order. The Customer may consult, save and print them at any time from this page. We keep a copy of the Conditions applicable to each Order.

3.3. The Conditions prevail over any other document. Special conditions may supplement the Conditions for a given offer: they are then brought to the Customer's attention before their Order and prevail over the Conditions in the event of any contradiction.

3.4. Business buyers. The Products are intended for sale to consumers. Any request for volume purchases, resale or a business partnership must be sent to contact@mushngo.com and is subject to specific conditions. We reserve the right to refuse or cancel an Order which is manifestly for resale.

3.5. Capacity. By placing an Order, the Customer declares that they are of full age and have full legal capacity to contract.

3.6. Marketplaces. Products bought on a third-party marketplace (Amazon or another platform) are subject to that platform's conditions, and not to these Conditions, unless stated otherwise.

3.7. Language. The Conditions are drawn up in French. Only the French version is authoritative in the event of any divergence with a translation.

Article 4 : Nature of the products and precautions for use

4.1. Food supplements. Mush n Go capsules and powders are food supplements within the meaning of Directive 2002/46/EC and of French Decree no. 2006-352 of 20 March 2006. They are formulated from mushrooms and adaptogenic plants, vitamins, minerals and other authorised ingredients. They are notified to the competent French authority (DGAL, through the Compl'Alim online procedure) before being placed on the market.

4.2. They are not medicinal products. Our Products are not intended to diagnose, treat, cure or prevent any disease. The information published on the Website, including the online diagnostic and the personalised recommendations, does not constitute medical advice and does not replace consulting a healthcare professional.

4.3. General precautions for use. Unless stated otherwise on the label:

• do not exceed the recommended daily dose;
• a food supplement is not a substitute for a varied, balanced diet or for a healthy lifestyle;
• keep out of the reach of young children;
• not recommended for pregnant or breastfeeding women or for children;
• if you are taking medication, have a chronic condition or have surgery planned, seek advice from your doctor or pharmacist before consumption. Certain ingredients (for example ashwagandha, ginkgo biloba or melatonin) may interact with certain treatments;
• the products in the Brainstoorm range contain caffeine (20 mg per cup). They are not recommended for people sensitive to caffeine, for pregnant or breastfeeding women or for children.

4.4. Precautions specific to each product. The precautions, contraindications and allergens specific to each Product appear on its product page and on its packaging, which is authoritative. The Customer undertakes to read them before any consumption. In the event of an adverse reaction, stop taking the product, consult a healthcare professional and inform us at contact@mushngo.com. You may also report it on the French portal for reporting adverse health events (signalement.social-sante.gouv.fr), under the Anses nutrivigilance scheme.

4.5. Storage. Store the Products in their original packaging, tightly closed, away from heat, moisture and light. The best-before date appears on each pack.

Article 5 : Information about the products

5.1. In accordance with Article L. 111-1 of the French Consumer Code, the essential characteristics of each Product (name, composition, list of ingredients, allergens, contents, directions for use, recommended daily dose, precautions, weight or number of capsules, price) are set out on its product page.

5.2. The photographs and visuals are as faithful as possible, but they have no contractual value. In the event of any difference between the product page and the label on the Product delivered, the label is authoritative, in particular as regards composition and allergens. We may change a formula or a pack. The Product delivered then complies with the applicable rules and with the new label.

5.3. The editorial content of the Website (blog, guides, studies cited) is provided for information purposes. The scientific studies cited generally concern isolated ingredients, at doses and in conditions which may differ from those of our Products. They do not constitute any promise of a result.

Article 6 : Availability

6.1. Our offers are valid while stocks last. Availability is shown on each product page.

6.2. If a Product turns out to be unavailable after the Order, we inform the Customer by e-mail as soon as possible. They may then choose between waiting for restocking, receiving an equivalent Product at the same price (with their express agreement), or being refunded for the missing Product within 14 days at the latest. An Order that is only partly available may be dispatched in several parcels, at no extra cost to the Customer.

6.3. Pre-orders and waiting lists. Certain Products may be offered for pre-order or be subject to a waiting list (for example the “VIP list”). The expected dispatch date is then shown before the Order. Joining a waiting list does not commit the Customer to buy.

Article 7 : Creating a customer account

7.1. It is possible to order without creating an account. Creating a Customer account is free. It is necessary in order to manage a Subscription, take part in the MushClub loyalty programme and in referrals, and consult the history of one's Orders.

7.2. Logging in to the Customer account is done by means of a one-time code sent by e-mail, or through Shop Pay. The Customer alone is responsible for the confidentiality of access to their mailbox. They undertake to provide accurate information and to keep it up to date.

7.3. The Customer may close their Customer account at any time by writing to contact@mushngo.com. We may suspend or close a Customer account in the event of a serious breach of the Conditions (fraud, abuse of the commercial guarantee, prohibited conduct described in article 32), after informing the Customer, save in cases of urgency or legal obligation.

Article 8 : Ordering process

8.1. To place an Order, the Customer:

1. selects the Products and, where applicable, the plan (one-off purchase or Subscription);
2. checks the contents of their basket;
3. enters their details and delivery address, and chooses a delivery method;
4. enters a promotional code, where applicable;
5. reviews the summary of their Order (Products, quantities, prices including VAT, delivery charges, total amount, and for a Subscription: frequency, recurring price and cancellation arrangements), which they may correct;
6. accepts the Conditions;
7. chooses their payment method and confirms their Order by clicking the “Pay now” button, or any other equivalent wording clearly indicating that the Order places them under an obligation to pay.

8.2. Formation of the contract. The contract of sale is concluded at the moment the Order is confirmed and the payment authorised. The Customer then receives, at the e-mail address they gave, a confirmation e-mail summarising their Order and containing a link to the applicable Conditions. This e-mail serves as acknowledgement of receipt and confirmation of the Order within the meaning of Article L. 221-13 of the French Consumer Code.

8.3. Refusal of an order. We may refuse or cancel an Order in the event of a dispute concerning payment for an earlier Order, refusal of payment authorisation, legitimate suspicion of fraud, abnormally high quantities, manifest resale, or an unserved destination. The Customer is informed and, if they have already been debited, refunded in full within 14 days at the latest.

8.4. Manifest pricing error. In the event of a manifest material error in the price of a Product (a derisory price bearing no relation to its real value, for example following a computer bug), we may cancel the Order concerned, after informing the Customer and offering to maintain it at the correct price. The Customer is then refunded in full if they so wish.

8.5. Change or cancellation by the Customer. As long as the Order has not been dispatched, the Customer may ask to change or cancel it by writing to contact@mushngo.com or on WhatsApp, stating their Order number. As our Orders are prepared within 24 to 48 working hours, we cannot guarantee that the request will be dealt with in time. Once the Order has been dispatched, the Customer retains their right of withdrawal (article 23) and the 60-day commercial guarantee (article 24).

8.6. Evidence. The computerised records kept in our systems and in those of our providers, under reasonable security conditions, are evidence of the communications, Orders and payments made between the parties. Order forms and invoices are archived on a reliable, durable medium. For any Order of €120 including VAT or more, we keep the written record of the contract for 10 years from delivery (Articles L. 213-1 and D. 213-1 of the French Consumer Code). The Customer may access it on request.

Article 9 : Prices

9.1. Prices are shown in euros, inclusive of all taxes, taking account of the VAT applicable on the day of the Order. They do not include delivery charges, which are shown before the Order is confirmed.

9.2. Currencies. Depending on the country of browsing, prices may be displayed in another currency, for information or for payment. The amount displayed when the Order is confirmed is the one that is debited. Any conversion or exchange fees may be charged by the Customer's bank: they remain at the Customer's expense.

9.3. VAT and country of delivery. For deliveries within the European Union, the VAT applied is that of the country of delivery, in accordance with the One-Stop Shop (OSS) scheme. The price including VAT that is displayed may therefore vary slightly from one country to another. For deliveries outside the European Union and to certain overseas territories, see article 22.

9.4. Price changes. We may change our prices at any time. Products are invoiced at the price in force at the time the Order is confirmed. For a Subscription, see article 15.3.

9.5. Struck-through prices and reductions. Where a price reduction is announced, the struck-through reference price corresponds to the lowest price applied by Mush n Go on the Website during the 30 days preceding the application of the reduction, in accordance with Article L. 112-1-1 of the French Consumer Code. Savings linked to the Subscription or to a bundle are calculated against the price of the same Product bought individually as a one-off purchase, and are presented as such.

9.6. Price and offer testing. We may test different presentations of offers, prices or delivery with groups of visitors, for limited periods (A/B testing). The price displayed to the Customer when their Order is confirmed is the one they are charged. These tests are never based on any personal characteristic of the Customer.

Article 10 : Promotional codes and offers

10.1. Promotional codes, credit notes and offers are valid for the period stated and on the conditions accompanying them (minimum purchase amount, eligible products, first order, and so on). Unless stated otherwise:

• only one promotional code may be used per Order;
• codes cannot be combined with other current offers, or with the Subscription price;
• they can be neither exchanged, nor refunded, nor converted into cash;
• they apply to the amount of the Products, excluding delivery charges.

10.2. A code issued personally (referral, loyalty, customer service, partner or affiliate) may not be published on discount code websites or transferred for payment. We may deactivate a code used fraudulently or abusively.

10.3. In the event of a return or a refund of an Order placed with a code, the refund covers the amount actually paid. A credit note used on an Order that is subsequently cancelled or refunded may be reinstated, if it is still valid.

10.4. Free gifts and samples. A Product given free as part of a promotional offer is linked to the Order that triggers it. If that Order is refunded, the free Product must be returned or its value may be deducted from the refund, if it has been consumed.

Article 11 : Payment

11.1. The price is payable at the time of the Order. The payment methods accepted are displayed at the payment stage. They are bank cards (CB, Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay and PayPal, as well as Bancontact (Belgium) and iDEAL (Netherlands). Depending on the country and the amount, instalment or deferred payment may be offered by Klarna, subject to its acceptance and under its own conditions. The availability of each payment method may vary according to the country of delivery and the purchase plan (some methods are not compatible with the Subscription).

11.2. For a Subscription, the Customer authorises the automatic debiting of subsequent instalments from the payment method on file, under the conditions of article 15. They may update that payment method from their Customer account.

11.3. In the event of a payment refusal, the Order is automatically cancelled. For a Subscription, the shipment concerned is suspended. The Customer is informed and may update their payment method. Several further attempts to take payment may be made over a few days. Without regularisation, the Subscription may be suspended.

Article 12 : Payment security and fraud prevention

12.1. Payments are processed by PCI-DSS certified providers: Shopify Payments (operated by Stripe), PayPal and Klarna. Bank card data is encrypted and is never accessible to MNG SUPPLEMENTS, which does not store it. For card payments, strong authentication (3D Secure) may be required by the Customer's bank.

12.2. Orders are subject to automated analysis designed to prevent payment fraud. An Order flagged as risky may be suspended, made subject to checks (a request for proof of identity or of address) or cancelled. This processing is described in our privacy policy.

Article 13 : Invoicing

An invoice is issued for each Order. It is sent by e-mail or available on request at contact@mushngo.com. A Customer who needs an invoice in a company's name (name and EU VAT number) must state this at the time of their Order or within the following 30 days.

Article 14 : Principle of the subscription

14.1. Certain Products may be bought by Subscription. The Customer then automatically receives, at the chosen frequency (as a rule every 30 days), the Product or Products selected, at a reduced price compared with a one-off purchase.

14.2. No minimum term. The Subscription is entered into for an indefinite period, with no minimum term. It may be cancelled at any time, free of charge and without giving reasons, under the conditions of article 17.

14.3. Before confirming their first Subscription Order, the Customer is clearly informed of the price of the first instalment, the price of subsequent instalments, the frequency of shipments and the cancellation arrangements. They receive this information in the confirmation e-mail.

14.4. Discovery offer. Where a reduced-price first shipment offer (“Discovery offer”, first month at a preferential rate or equivalent) is linked to a Subscription, the price of subsequent shipments is clearly stated before the Order. The Subscription may be cancelled as early as the first shipment, free of charge.

14.5. Subscription management (storing the payment method, taking payments, management portal) is handled by our provider Recharge, on behalf of MNG SUPPLEMENTS.

Article 15 : Subscription price and billing

15.1. Each instalment is debited automatically on the renewal date shown in the Customer account, from the payment method on file. The Order is then prepared and dispatched under the conditions of Part V.

15.2. Reminder before payment. We send the Customer a reminder e-mail at least 3 days before each payment. This reminder states the date, the amount and the contents of the forthcoming shipment, with a link to change it, postpone it or cancel the Subscription.

15.3. Price changes. Any change in the Subscription price is notified to the Customer by e-mail at least 30 days before the first instalment concerned. A Customer who does not accept the new price may cancel their Subscription free of charge before that instalment. Failing that, the new price applies to subsequent instalments.

15.4. Free delivery. All Subscription shipments are delivered free of charge, whatever their amount, to all destinations for which the Subscription is offered. Any import duties and taxes mentioned in article 22 remain at the Customer's expense.

15.5. Subscription benefits cannot be combined with promotional codes, unless stated otherwise. The Subscription does not give entitlement to referral rewards (article 29).

Article 16 : Management: changing, pausing, postponing

From their Customer account, under “Subscriptions”, the Customer may at any time:

• bring forward or postpone the date of their next shipment;
• change the Products, quantities or frequency;
• pause their Subscription;
• change delivery address or payment method.

To apply to the next shipment, these changes must be made before the payment date for that shipment. The Customer may also write to contact@mushngo.com. A request received less than 24 hours before the payment may apply only to the shipment after that.

Article 17 : Cancelling the subscription

17.1. Online cancellation. In accordance with Article L. 215-1-1 of the French Consumer Code, the Customer may cancel their Subscription directly from their Customer account, under “Subscriptions”, using the “Cancel my subscription” button. This feature is easily, directly and permanently accessible. The Customer receives a confirmation e-mail stating the date on which the cancellation takes effect.

17.2. The Customer may also cancel by e-mail to contact@mushngo.com or by post to the registered office address, stating the e-mail address linked to their Subscription.

17.3. Taking effect. Cancellation takes effect immediately for all instalments not yet taken. An instalment already taken at the date of cancellation is dispatched as normal, unless the Order can still be cancelled before dispatch (article 8.5). The Customer retains their rights of withdrawal (article 23) and the commercial guarantee (article 24) on that last Order.

17.4. No penalty. Cancellation gives rise to no charge, no penalty and no clawback of the discount granted on earlier shipments.

17.5. Cancellation by the Seller. We may end a Subscription if the Product concerned is discontinued, giving the Customer at least 30 days' notice, or without notice in the event of fraud or persistent non-payment. No instalment is then taken after the cancellation.

Article 18 : Delivery areas

We deliver to mainland France, to Monaco, to the French overseas departments and territories, to all European Union countries, and to the other countries offered at the time of the Order. The list of available destinations is displayed at the delivery stage. Certain Products may not be deliverable to certain countries because of local rules.

Article 19 : Delivery times and charges

19.1. Preparation. Orders are prepared and handed to the carrier within 24 to 48 working hours of payment confirmation, other than pre-orders. This time may be longer during busy periods (sales, holidays, promotional events). The Customer is then informed.

19.2. Charges and indicative times (times after dispatch, in working days):

The free delivery thresholds are assessed on the amount of the Products after reductions. The charge and the time that apply are those displayed when the Order is confirmed.

19.3. Delivery deadline. In accordance with Article L. 216-1 of the French Consumer Code, we deliver the Products within the time stated at the time of the Order at the latest. Failing any such indication, delivery takes place no later than 30 days after the contract is concluded.

Article 20 : Tracking, receipt and reservations

20.1. A dispatch e-mail containing a tracking link is sent to the Customer as soon as the parcel is handed to the carrier.

20.2. The Customer is responsible for the accuracy of the delivery address given. A parcel returned to sender because of a wrong or incomplete address, or a parcel not collected from a pick-up point within the time allowed, may be sent out again at the Customer's expense or refunded, less the initial delivery charges and the return charges invoiced by the carrier.

20.3. Damaged parcel. On receipt, the Customer is invited to check the condition of the parcel. If it is damaged or open, we recommend that they make precise reservations with the carrier or the pick-up point, or refuse the parcel, then tell us within 7 days at contact@mushngo.com, with photographs of the parcel and of the Products. These steps make handling easier, but their absence does not deprive the Customer of their legal guarantees.

20.4. Missing or wrong product. Any Product that is missing or does not correspond to the Order must be reported to us as soon as possible at contact@mushngo.com, with the Order number and a photograph. We dispatch the missing or correct Product free of charge, or refund it, as the Customer prefers.

Article 21 : Parcel lost, delayed or not delivered

21.1. Transfer of risk. In accordance with Article L. 216-4 of the French Consumer Code, the Products travel at the Seller's risk, until they are physically taken into possession by the Customer or by a third party designated by them.

21.2. Lost parcel. If tracking stops moving for 7 working days, or if the parcel is declared lost by the carrier, the Customer must contact us. We open an enquiry with the carrier. If the parcel is confirmed lost, or if it is not found at the end of the enquiry, we send the Order again or refund it, as the Customer prefers, at no cost.

21.3. Parcel shown as delivered but not received. The Customer must inform us within 7 days. We open an enquiry with the carrier and may ask the Customer for a sworn statement of non-receipt. We provide them with a solution (re-dispatch or refund) at the end of the enquiry, within a maximum of 30 days.

21.4. Late delivery. If delivery has not taken place within the time provided, the Customer may require us, by e-mail or by post, to deliver within a reasonable additional period. If we do not deliver within that period, they may terminate the contract (Article L. 216-6 of the French Consumer Code). They may also terminate it immediately if the delivery time was an essential condition of the Order. They are then refunded all sums paid, including delivery charges, within 14 days at the latest of the termination of the contract (Article L. 216-7).

21.5. “Parcel insurance” option. When placing their Order, the Customer may add the optional “Parcel insurance” option, at a price of €2.90 including VAT. In the event of loss or theft of the parcel, it entitles them to immediate re-dispatch of their Order, without waiting for the outcome of the enquiry opened with the carrier. This option in no way conditions the application of articles 21.1 to 21.4: with or without it, a lost parcel is always re-dispatched or refunded at no cost to the Customer.

Article 22 : Deliveries outside the European Union and to overseas territories

22.1. For deliveries outside the European Union, as well as to certain overseas territories (including Guadeloupe, Martinique, Réunion, Mayotte, New Caledonia and French Polynesia), customs duties, the octroi de mer levy, local taxes and customs clearance fees may be payable on import. Unless stated otherwise at the time of the Order, they are at the Customer's expense, the Customer being regarded as the importer. We invite them to check with the authorities of their country.

22.2. The Customer is responsible for complying with the rules of their country of delivery concerning the import of food supplements. A parcel held or destroyed at customs because of those rules, or a parcel refused because duties have not been paid, can only be refunded less the delivery and return charges.

Article 23 : Right of withdrawal

23.1. Time limit. In accordance with Articles L. 221-18 et seq. of the French Consumer Code, a consumer Customer has 14 days to exercise their right of withdrawal, without having to give reasons for their decision or bear any costs other than those set out below. This period runs from the day on which the Customer, or a third party designated by them (other than the carrier), physically takes possession of the Products. For an Order delivered in several parcels, it runs from receipt of the last parcel. For a Subscription, it runs from receipt of the first shipment.

23.2. Exercise. To exercise this right, the Customer notifies us of their decision to withdraw by an unambiguous statement, sent:

• by e-mail to contact@mushngo.com;
• or by post to MNG SUPPLEMENTS, 99 boulevard de la Reine, 78000 Versailles, France.

They may use the form set out in the appendix, without being obliged to do so. We acknowledge receipt of the request without delay, by e-mail.

23.3. Return of the Products. The Customer returns the Products to MNG SUPPLEMENTS, 8B avenue de Bretagne, 59000 Lille, France, within 14 days at the latest of notifying us of their decision to withdraw. Return postage is at their expense. We recommend that they use a tracked service.

23.4. Refund. We refund all sums paid, including the initial delivery charges (up to the cost of the cheapest standard delivery method we offer), within 14 days at the latest of the date on which we were informed of the decision to withdraw. We may defer the refund until the Products have been recovered, or until the Customer has provided proof of their dispatch, whichever happens first. The refund is made to the payment method used for the Order, unless the Customer expressly agrees to another method, and is made at no cost to them.

23.5. Exception: unsealed products. In accordance with Article L. 221-28, 5° of the French Consumer Code, the right of withdrawal cannot be exercised for Products which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection. This is the case for food supplements and foodstuffs whose seal, security seal or protective film has been removed or damaged. These Products remain covered by our 60-day commercial guarantee (article 24), which also applies to opened Products.

23.6. Diminished value. The Customer is liable only where the value of the Products is diminished as a result of handling other than what is necessary to establish their nature and characteristics.

23.7. Subscription. Exercising the right of withdrawal on a Subscription relates to the shipment received and brings the Subscription to an end.

Article 24 : Commercial guarantee “60-day money-back”

24.1. Undertaking. In addition to the legal guarantees, which it does not replace, Mush n Go offers a “money-back” commercial guarantee: if a Product does not suit you (taste, texture, how you feel or any other reason), you may ask to be refunded within 60 days of delivery, even if the Product has been opened and partly consumed.

24.2. Conditions. The guarantee applies:

• to Products bought directly on mushngo.com (and not on a marketplace or from a reseller);
• once per Customer and per Product reference: it makes it possible to try a Product, not to obtain refunds for repeat purchases of the same Product;
• on a Subscription, to the first shipment of each reference;
• on production of the Order number.

24.3. Procedure.

1. Write to us at contact@mushngo.com or on WhatsApp, with your Order number and, if you wish, the reason for your request (it helps us improve, but it is not compulsory).
2. We tell you whether the Product needs to be returned. If so, send it back (even started) to MNG SUPPLEMENTS, 8B avenue de Bretagne, 59000 Lille, France, within 14 days of our reply. Return postage is at your expense, unless stated otherwise.
3. The refund is made within 14 days of our agreement, or of receipt of the return if one was requested.

24.4. Amount refunded. The guarantee refunds the price actually paid for the Product concerned. The initial delivery charges are not refunded. For a bundle, the refund is calculated pro rata for the Products returned or not consumed.

24.5. Exclusions. The guarantee does not apply to gift cards or to free Products, or in the event of manifest abuse (repeated requests, resale, fraud). In such cases, we may refuse the request by a reasoned decision.

24.6. In accordance with Article L. 217-22 of the French Consumer Code, this commercial guarantee does not deprive the Customer of the legal guarantees of conformity and against hidden defects, which apply in any event.

Article 25 : Legal guarantee of conformity

25.1. The Seller is bound by the legal guarantee of conformity under the conditions of Articles L. 217-1 to L. 217-32 of the French Consumer Code. It is liable for defects in conformity existing at the time the Product is delivered, as well as for defects resulting from the packaging or from the assembly or installation instructions.

25.2. In accordance with Article D. 211-2 of the French Consumer Code, we reproduce below the statutory text relating to this guarantee:

25.3. Application to our Products. The following in particular constitute a lack of conformity: a Product delivered past its best-before date, packaging that is not airtight, a seal broken on delivery, a Product that has spoiled (abnormal smell, colour or texture before opening) or a Product that does not correspond to its description. As these are consumable foodstuffs, replacement or a refund is preferred. The Customer contacts us at contact@mushngo.com with their Order number and photographs of the Product, of the batch and of the best-before date.

Article 26 : Legal guarantee against hidden defects

The Seller is bound by the guarantee against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so impair that use that the buyer would not have acquired it, or would have given only a lower price for it, had they known of them (Articles 1641 to 1649 of the French Civil Code). Proceedings must be brought within 2 years of discovery of the defect. The Customer may then choose between termination of the sale and a reduction in the price (Article 1644 of the Civil Code).

Article 27 : Refund arrangements

27.1. All refunds are made to the payment method used for the Order, unless the Customer expressly agrees to another method (for example a credit note). The time it takes to appear on the Customer's account depends on their bank or payment provider (generally 3 to 10 working days after we make the refund).

27.2. For an Order paid in instalments or by deferred payment, the refund is sent to the finance provider, which adjusts or cancels the remaining instalments under its own conditions.

27.3. The practical details of the steps to take are set out in our refund policy.

Article 28 : MushClub loyalty programme

28.1. Membership. The MushClub loyalty programme is free and reserved for holders of a Customer account. Membership is automatic when the account is created. The programme is operated by our provider Loyoly, on behalf of MNG SUPPLEMENTS.

28.2. Earning points. The Customer accumulates points:

• with each Order: 1 point per euro spent (the amount of the Products paid after reductions, excluding delivery charges). Points are credited to the MushClub account when the Customer receives the Order (delivery confirmed by the carrier);
• by completing missions: creating the account (5 points), date of birth (5 points), telephone number (10 points), newsletter sign-up (5 points), following our Instagram account (20 points) or TikTok account (20 points).

The missions and their values may change. The values in force are shown on the loyalty programme page.

28.3. Using points. Points can be converted into credit notes: €5 for 50 points, €10 for 100 points, €22 for 200 points, €55 for 500 points. Credit notes can be used on the Website, under the conditions of article 10.

28.4. Tiers. Depending on the cumulative amount of their purchases, the Customer reaches the Bronze (€100), Silver (€200) and Gold (€300) tiers, which give entitlement to the benefits described on the programme page (points multiplier, birthday voucher, early access, free delivery, tier vouchers).

28.5. Validity. Points earned are valid with no time limit: they do not expire, as long as the Customer account is active and the programme exists (see article 28.7). Credit notes obtained in exchange for points can be used on the conditions and within the validity period stated at the time of the exchange and in the MushClub area.

28.6. Cancellation of points. Points linked to an Order that is cancelled, withdrawn from or refunded are removed. Points obtained fraudulently (multiple accounts, false missions) may be cancelled, and the Account excluded from the programme.

28.7. Changes to and end of the programme. We may change the rules of the programme or bring it to an end, giving members at least 30 days' notice by e-mail. Points earned then remain convertible for at least 30 days after the end of the programme. Points have no monetary value: they are neither transferable, nor refundable, nor exchangeable for money.

Article 29 : Referrals

29.1. Principle. Any Customer holding an active Customer account (the “Referrer”) may recommend Mush n Go to the people around them (the “Referred”) by means of a personal referral link.

29.2. Rewards.

• The Referred person receives €10 off their first Order on the Website, from 50 € of purchases, excluding Subscriptions.
• The Referrer receives a €10 credit note for each Referred person whose first Order is confirmed. This note can be used on their next Order, excluding Subscriptions, within 30 days of receiving it.
• There is no limit on the number of Referred people.

29.3. Conditions.

• The Referred person must be a new customer, who has never placed an Order on the Website, and must place their Order using the Referrer's link.
• The Referrer and the Referred person must be different people. Referring yourself (same person, same delivery address, same payment method) is prohibited.
• Subscription Orders do not give entitlement to the reduction, either for the Referred person or for the Referrer.
• The Referrer's note is issued once the Referred person's Order is confirmed. It is cancelled if that Order is withdrawn from or refunded.

29.4. Sharing the link. Referrals are intended for a circle of people you know. Sharing the link on discount code websites, through paid advertisements using our trade marks, or by sending unsolicited messages (spam) is prohibited. By sharing their link, the Referrer undertakes not to pass on any personal data of the people around them to Mush n Go.

29.5. We may change or suspend the referral programme at any time. Notes already issued remain valid until their expiry date. In the event of fraud, we may cancel the rewards concerned.

Article 30 : Customer reviews

30.1. In accordance with Article L. 111-7-2 of the French Consumer Code, we inform Users of the arrangements for publishing and handling online reviews.

30.2. Reviews on the Website (Judge.me). After each Order, the Customer receives an e-mail inviting them to give their opinion. Only customers who have bought the Product can publish a review marked “Verified purchase”. Reviews are published without any consideration in return. No review is paid for, and no consideration (points, code, discount) is given in exchange for a review.

30.3. Trustpilot reviews. Reviews left on Trustpilot are subject to that platform's conditions, which handles the checking of them.

30.4. Checking and moderation. All reviews, positive and negative alike, are published, unless they contain insulting, defamatory, discriminatory or off-topic remarks, personal data, medical claims, or unless they manifestly do not relate to a real consumer experience. Reviews are published as a rule within 7 days and displayed in chronological order, from the most recent to the oldest, or according to the sort order chosen by the User. They remain online for a maximum of 5 years. The author of a rejected review is informed of the reason for the refusal. They may ask for their review to be changed or removed at contact@mushngo.com.

30.5. Reviews reflect the personal experience of their authors. They do not constitute medical advice and do not bind Mush n Go as regards the effects of the Products.

Article 31 : Access to the website

31.1. The Website is accessible free of charge to any User with internet access. Access and equipment costs remain at the User's expense.

31.2. We endeavour to keep the Website available 24 hours a day, 7 days a week, but we cannot guarantee this. Access may be interrupted for maintenance or updates, or in the event of a breakdown or force majeure, without this giving rise to any entitlement to compensation.

31.3. Online diagnostic. The diagnostic offered on the Website is a Product recommendation tool, based on your self-declared answers (profile, lifestyle, needs). It is neither a medical diagnosis nor health advice. We ask you not to enter any medical information in it.

Article 32 : Prohibited conduct

It is prohibited to use the Website:

• for unlawful or fraudulent purposes, or purposes contrary to public policy;
• to infringe the rights of Mush n Go or of third parties, in particular intellectual property rights;
• to publish insulting, defamatory, discriminatory or obscene content, or content containing misleading health claims;
• to provide false information or to impersonate a third party;
• to introduce viruses or any malicious code, or to attempt to access the Website's systems without authorisation;
• to extract the content of the Website on a large scale by automated means (robots, scraping), other than search engines and indexing tools that respect our robots.txt file;
• to abuse offers, codes, guarantees or programmes (multiple accounts, self-referral, fictitious orders).

Any breach may lead to suspension of access to the Website, closure of the Customer account and, where appropriate, legal proceedings.

Article 33 : Content published by users

33.1. By publishing content on the Website or sending it to us (reviews, comments, photographs, survey answers, testimonials, suggestions), the User warrants that they are its author and that it infringes no third-party rights.

33.2. They grant MNG SUPPLEMENTS, free of charge and on a non-exclusive basis, the right to reproduce, display, adapt (in particular by cropping or translation) and publish that content, on the Website, our social networks, our e-mails and our communication materials, worldwide and for a period of 5 years. Any use of content in paid advertising, or of the image of an identifiable person, is subject to specific prior authorisation.

33.3. We may refuse or remove any content contrary to these Conditions or to the law.

Article 34 : Third-party tools and links

The Website incorporates services provided by third parties (payment, parcel tracking, reviews, loyalty programme, messaging). Their use may be subject to their own conditions. The Website may also contain links to third-party websites. MNG SUPPLEMENTS exercises no control over those websites and is not responsible for their content.

Article 35 : Liability

35.1. The Seller is automatically liable to the Customer for the proper performance of the obligations arising from the contract concluded at a distance (Article L. 221-15 of the French Consumer Code). It may, however, be relieved of all or part of its liability by proving that the non-performance or improper performance of the contract is attributable to the Customer, to the unforeseeable and insurmountable act of a third party, or to force majeure.

35.2. The Seller cannot be held liable for the consequences of any use of the Products that does not comply with their directions for use, the recommended doses or the precautions for use stated on the label and on the product page, nor for consumption that is contraindicated by the Customer's personal situation (pregnancy, breastfeeding, medical treatment, medical condition, allergy to an ingredient mentioned on the label).

35.3. No clause of these Conditions limits the Seller's liability in the event of personal injury, gross negligence or wilful misconduct, nor its liability for defective products (Articles 1245 et seq. of the French Civil Code), nor the rights the Customer derives from mandatory statutory provisions.

Article 36 : Force majeure

Neither party can be held liable for a failure to perform its obligations caused by force majeure within the meaning of Article 1218 of the French Civil Code. Performance of the obligation concerned is suspended for the duration of the impediment. If the impediment lasts more than 30 days, either party may terminate the Order concerned by e-mail, and the Customer is then refunded the sums paid for the Products not delivered.

Article 37 : Intellectual property

The elements of the Website and the trade marks Mush N Go, mushngo.com, Brainstoorm and MushCaps are protected under the conditions described in our legal notice. No Order confers on the Customer any right over those elements.

Article 38 : Personal data

MNG SUPPLEMENTS processes the Customer's personal data in order to manage their Orders, their Account, their Subscription and the customer relationship, under the conditions described in our privacy policy. The Customer may exercise their rights in accordance with the personal data protection.

A Customer who does not wish to receive marketing telephone calls may register free of charge on the Bloctel cold-calling opt-out list (bloctel.gouv.fr), in accordance with Article L. 223-1 of the French Consumer Code.

Article 39 : Complaints and mediation

39.1. Complaint. Any complaint must first be addressed to our customer service: by e-mail to contact@mushngo.com, on WhatsApp at +33 7 56 91 31 89, or by post to MNG SUPPLEMENTS, 99 boulevard de la Reine, 78000 Versailles, France. We undertake to reply within 7 working days at the latest.

39.2. Mediation. In accordance with Articles L. 612-1 et seq. of the French Consumer Code, if the written complaint has not been successful, or in the absence of a reply within 2 months, a consumer Customer may use the consumer mediator we report to, free of charge:

CM2C, Centre de la médiation de la consommation de conciliateurs de justice

49 rue de Ponthieu, 75008 Paris, France

Website: cm2c.net, section “Déclarer un litige” (online form, the quickest method)

E-mail: declarer-un-litige@cm2c.net, enclosing proof of the prior complaint sent to the Seller and its SIREN number (994 172 898)

The mediator must be contacted within one year of the written complaint sent to the Seller. Using mediation is optional: the Customer remains free to bring proceedings before the competent courts.

39.3. Online dispute resolution. As the European online dispute resolution (ODR) platform closed in July 2025, cross-border disputes within the European Union may be submitted to the European Consumer Centre France (europe-consommateurs.eu).

Article 40 : Governing law and competent courts

40.1. These Conditions are subject to French law. Where the consumer Customer resides in another European Union Member State, they keep the benefit of the mandatory provisions of the law of their country of residence that are more favourable to them (Article 6 of the “Rome I” Regulation no. 593/2008).

40.2. Failing an amicable settlement, any dispute falls within the jurisdiction of the competent courts under the ordinary rules of law. A consumer Customer may bring proceedings, at their choice, before the court of the place where they lived at the time the contract was concluded or when the harmful event occurred (Article R. 631-3 of the French Consumer Code).

Article 41 : Amendment of the conditions

We may amend these Conditions at any time. The Conditions applicable to an Order are those in force on the date it was confirmed. For ongoing Subscriptions, any substantial amendment is notified by e-mail at least 30 days before it takes effect. A Customer who does not accept it may cancel their Subscription free of charge before that date.

Article 42 : Miscellaneous provisions

42.1. If a clause of these Conditions were declared void or unenforceable, the other clauses would remain in force.

42.2. The fact that the Seller does not rely on a failure by the Customer to perform one of their obligations does not amount to a waiver of the right to rely on it later.

42.3. Article headings are given to make reading easier and have no contractual value.